Customer Support Representative

| Careers @ WowWaves | Send your CV - Careers@WowWaves.com |

Job Overview:

WowWaves is seeking a friendly and empathetic Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer service, addressing inquiries and concerns, and ensuring a seamless shopping experience for our customers. Your excellent communication skills, problem-solving abilities, and passion for the fashion industry will contribute to the satisfaction and loyalty of our valued customers.

Responsibilities:

  • Respond to customer inquiries and concerns via phone, email, live chat, and social media, providing prompt, accurate, and personalized assistance.
  • Develop a thorough understanding of WowWaves' products, policies, and procedures to effectively address customer inquiries and resolve issues.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring that their needs are met and their concerns are addressed.
  • Process orders, returns, and exchanges, ensuring that all transactions are handled efficiently and in accordance with company policies.
  • Collaborate with cross-functional teams to resolve customer issues, escalating complex or unresolved cases to the appropriate team members as needed.
  • Monitor and analyze customer feedback, identifying trends and areas for improvement, and making recommendations for enhancing the customer experience.
  • Continuously update and expand product knowledge and stay informed about the latest trends and developments in the fashion industry.
  • Contribute to the development of customer support policies, procedures, and resources to improve team efficiency and effectiveness.

Requirements:

  • High school diploma or equivalent; a Bachelor's degree in a relevant field is a plus.
  • Proven experience in customer service, preferably within the fashion or retail industry.
  • Excellent communication, interpersonal, and active listening skills, with the ability to communicate effectively with diverse customers.
  • Strong problem-solving abilities and a customer-oriented mindset, with the ability to resolve issues quickly and effectively.
  • Proficiency in using computer systems, CRM software, and other relevant tools.
  • Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines.
  • Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
  • Passion for fashion, design, and staying up-to-date with the latest industry trends.

If you're a skilled and passionate customer support representative who's ready to make waves in the world of fashion, we'd love to hear from you. Please send your CV to careers@wowwaves.com. Join the WowWaves family and let's create a stylish and sustainable future together!

 

| Careers @ WowWaves | Send your CV - Careers@WowWaves.com |